HAPPINESS GUARANTEE: SHIPPING, RETURNS & EXCHANGES
ORDERING & SHIPPING
We pride ourselves in preparing your products to be shipped as soon as your order arrives. Please allow 24 hours for your order to process. We process most orders within 3–5 business days. Orders are processed Monday through Friday, excluding US federal holidays, in the order in which they are received. Your order will arrive approximately 2 to 8 business days after shipping. Should there be a delay or problem with your order, we will contact you immediately by email. We are unable to accept liability for loss of orders once we’ve passed them on to USPS/UPS. A signature may be required upon delivery.
Order Tracking and History
After your order is placed, you will receive a receipt. When your order is processed, you will receive another email with the tracking number. You can view the progress of your order and track your package by visiting aveseena.com and logging into My Account with your user ID and password.
Tracking information may not be available up to 24 business hours after the order has shipped.
For international orders: unfortunately, USPS does not offer tracking information for packages once they left the US.
Free US Shipping
AveSeena is pleased to offer FREE Priority Shipping on all U.S. merchandise orders over $40 (excluding taxes and gift wrap). We do not offer expedited shipping at this time.
Complimentary Shipping offer is only available for orders shipped in the continental United States and excludes Alaska, Hawaii, PO Boxes, APO/FPO addresses, oversized packages, and U.S. Territories including Puerto Rico, Guam, and US Virgin Islands.
P.O. Boxes and APO/FPO Addresses
Please be sure to provide a Physical Mailing Address, as we do not ship to Post Office Boxes (P.O. Boxes).
We are proud to ship to our military customers around the world. Most items may be shipped to Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and Priority shipping methods.
AveSeena ships all orders with USPS First Class or Priority Mail
Orders at $40 and below $40.00 ship via USPS Priority or First Class Mail Domestic and are subject to a flat fee of $6.90 USD shipping and handling charge, takes 2–5 business days, depending on your location. For international orders, orders are shipped via USPS Priority Mail International. Delivery takes 10–20 business days, depending on your location, after shipping.
Our Discovery Kit is the perfect way to experience all our products. You will receive a 0.25oz (7.34ml) jar of each of our 3 luscious products.
You will have 2 options for shipping:
Slow option: First Class Domestic for $3.00 USD. Delivery takes 7-12 days depending your location, after shipping.
Faster option: Select Priority Mail for $6.95 US. Delivery takes 2-5 days depending your location, after shipping.
Shipping to Canada
We happily ship to Canada via USPS (7-10 business days) for a flat rate of $20. For bigger orders, we will contact you if extra shipping charges needed.
Canada customers receive free shipping with all orders $170 and over.
International Shipping is free over $250
We are delighted to ship worldwide via USPS (7-10 business days) for a flat rate of $30.
We are pleased to provide free international USPS shipping for any order over $250. Our average international shipping time is 10 to 18 business days, depending on your location. AveSeena.com currently accepts orders from and ships to the following countries and more. Please contact us, if you would like to inquire shipping options to your country.
Your purchase of items on aveseena.com for shipping outside the US automatically consents you to the following: Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the US. The purchaser/recipient of the shipment is responsible for all Import taxes and duties. Unfortunately, we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges, taxes and tariffs applicable in your country before ordering products to be delivered there.
Due to customs restrictions, we regret that we are not able to ship to China, Italy and Russia. International orders cannot be shipped to a P.O. Box. If a P.O. Box is specified as the address on the checkout page, the order will be cancelled before it is shipped from the warehouse. The customer will not be charged for the cancelled order.
AveSeena is not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. AveSeena is also not responsible for non-receipt of orders that have been deemed delivered.
Placing orders on AveSeena.com
To place your order online, click on the “Add to cart” button on the page of the product you would like to purchase. Click on the “Checkout” button on product pages or the “VIEW CART” or the shopping cart icon link at the top right of every page when you are finished shopping. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Unfortunately, your shipping address cannot be changed once your order has been processed.
Retrieve Forgotten Password
Just click on “Forgot my password” and enter your e-mail address. You will receive an e-mail with a link to reset your password. If need further assistance or your account becomes locked, please contact [email protected]
We accept most credit cards and PayPal. We cannot accept personal or third-party checks. We are required to apply sales tax by law to orders that includes shipping and handling in GA.
Payment Options for International Orders
For international orders credit cards or PayPal are accepted. All transactions are settled in U.S. dollars, and you will see pricing in local currency. Exchange rate fluctuations may affect the final price charged. We accept PayPal, Visa and MasterCard via PayPal for international orders.
Orders are subject to verification and acceptance before shipping.
Maximum Purchase Policy
RETURNS & EXCHANGES
It's easy & We want you to be Happy!
We are proud of our products and we want to be sure that you are completely satisfied with your AveSeena.com purchase. We’ll always do our best to take care of our customers. We would be happy to troubleshoot with you and if you have any questions, please contact us at [email protected] .
If your purchase is not exactly you’re looking for, please see the Initiation of Returns section to return unused, new, or gently used (approximately 80% or more of the product remaining in the original container) products to us within 28 days of receipt with the proof of purchase to receive your FREE US RETURN. Please contact Customer Care Team before you initiate your return.
Please note that AveSeena return policy does NOT apply to samples, discovery kits, special promotions, sales and limited time offers. Individual products purchased within a kit or collections are not eligible for individual credit.
We only process returns for products purchased at www.aveseena.com. Purchases made at a AveSeena retailer need to be returned to that retail location and may not be returned to aveseena.com. Returns are limited to one return per product type or SKU per customer.
We understand that things happen so we will gladly exchange unopened products in their original condition within 28 days from your online purchase minus shipping charges and applied discounts. If you would like to return a package or products, we are delighted to offer complimentary US shipping on returns that are shipped from domestic locations. Please contact [email protected] to initiate your return/exchange request with your reason for return and your order number. Please click here to download and complete our Return / Exchange Form. Please e-mail the completed Return/Exchange form to [email protected]. If you cannot download the form, simply contact Customer Care via email and one of our Advisors will email the Return/Exchange Form to you. Returns are addressed on a case by case basis for ultimate customer satisfaction. All returns and refunds are pre-approved by Customer Care Advisors after receiving your completed Return/Exchange Form. Please note the terms and conditions are as follows:
- Only products purchased on Aveseena.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept empty jars, nearly empty jars, or jars filled or tampered with other creams for refund or exchange. We can only process returned item(s) if the item (s) purchased at AveSeena.com and that are unused, new, unopened, and not damaged. If the item(s) are damaged, used and/or not sent in their original packaging, we cannot issue a refund.
- We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
- Shipping cost and gift wrapping services are not eligible for refund. *Samples, promotions and Natural Jetsetter Kit sales are final. We do not accept returns, refunds or exchanges for these items.
Once your request is speedily pre-approved by our Customer Care Advisors, Customer Care Team will provide a complimentary pre-paid return label via email with your return instructions and details about the next steps to take. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible and cannot issue a refund for returns lost in transit or returns without the pre-approval that have not been communicated to Customer Care. Samples, promotions and Natural Jetsetter Kit sales are final. We do not accept returns, refunds or exchanges for these items.
Shipping your return: Place your unused/new items to be returned, your receipt and completed Return/Exchange form in a sturdy box and using pre-paid return label. Securely wrap your return. AveSeena is not responsible for returned items lost and/or broken, damaged in transit and cannot offer a refund. If you are exchanging an unopened product, please include the name and quantity of the product you wish to receive.
Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed. Your refund will be placed back to your original payment method. Please note that refund-processing time varies by financial institution.
Cancellation of Order
Your satisfaction is very important to us, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the products not having already left the AveSeena premises. Therefore, to cancel an order you need to contact us by contacting us via e-mail at [email protected].
We strive to get your order shipped as quickly as possible. Unfortunately, we cannot cancel an order once it has left the AveSeena premises.
International Returns and Exchanges
International orders cannot be modified after they are submitted. International orders are final sale. Unfortunately, we cannot offer exceptions, however please reach out to [email protected] to see if we can help you. We cannot offer merchandise exchanges or returns on orders shipped internationally. We regret that we cannot reimburse postage costs, for items delivered or returned from outside the US. Additionally, we cannot refund international fees.
Return a Gift
If you need to return an item or a gift, please contact us from [email protected]. A gift item can be returned for a online store credit provided you have a receipt for the gift as your proof of purchase. Refunds are not available for gift returns.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if the item(s) are damaged during the shipment to you, please immediately contact our customer care department at [email protected]. We will work with you to resolve the situation and make you happy as fast as we can.
We believe in treating our valued customers fairly, as we would want to be treated. Therefore, if you are unhappy with anything you purchase for any reason, we’re here to serve you and make information readily available to you in a transparent manner. If you have questions, please contact us at [email protected].
AveSeena reserves the sole right to determine whether items qualify for return, credit or refund. Products which are not eligible for return (i.e. damaged, used, broken) will not be returned to sender and unfortunately, will not be eligible for credit or refund. In the event of any perceived abuse(s) of AveSeena’s Happiness Guarantee, determined at the sole discretion of AveSeena, a refund or exchange may not be honored.
Customer Care Advisors are available Monday-Friday, excluding holidays, from 10am-5pm ET to help you. We’re pretty quick in responding, yet please allow 1-2 business days for a response to any inquiry.